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Refund policy

You will be entitled to a full refund, including the cost of postage, in any of the following circumstances:

  • The item arrives in a condition that is not considered acceptable.

  • The incorrect item is sent to you.

  • The item sent to you is vastly different to the item described on our website.

  • The item arrives too late for you to wear it to your planned occasion[1] (conditions apply, see below).


In all of the above circumstances, you forfeit your right to a refund if the item(s) are worn (try-ons are fine!). If the item(s) are worn, but you still feel one of the above reasons has caused significant inconvenience, a partial refund will be at the discretion of All The Dresses.

Please let us know ASAP if you'd like to request a refund for one of the reasons listed above. Requests for a refund should be received within 24 hours after the package was delivered to you to be considered.

You may need to wait until the item is returned back to Saudade before a refund can be approved. This especially applies to issues with condition, such as faults, damage or stains. The item will need to be assessed prior to the refund being approved and processed.

[1] Last Minute Orders

If you placed your booking less than 3 full business days prior to your selected delivery date, your order will be considered a "last-minute order". In this case, instead of a full refund, you will be given the option of either:

  • a full credit note which can be used for other rental items; or

  • a refund for the full amount paid minus $30 to cover two-way express postage expenses.

To determine whether it is a last-minute order, a cut-off time of 12pm EST time is used. For example, if you are choosing a Friday delivery date, your order would be considered a last-minute order if it is placed anytime after 12pm on Tuesday. 

If we don't believe there is a high likelihood of the item arriving in time, it either won't be sent or we will be in touch with you to give you the option of accepting the risk. If it isn't sent, you will get a full refund.


RETURNS

Unless specified, returns for change of mind or an unsuitable size/fit are not offered.

It is your responsibility to ensure you are booking the correct size and style, though we will always try to help with guidance if you want to get in touch with us before booking.

Unless there are exceptional circumstances, requests for a return that are received more than 24 hours after an item is delivered to you will not be considered.

If you've done all the right things, we'll send you a credit note that can be used on our website. The amount of credit will be specified in the rental partner's terms. For example, the amount may be reduced by an admin or cancellation fee, which is usually to cover the cost of two-way postage, cleaning if required and other costs associated with fulfilling the order.

The credit note is not redeemable for cash and will expire after 12 months. After using the credit note on an order, any amount remaining can still be used on a future order(s).

You can request a refund HERE

CANCELLATIONS

For cancellations on all rented items, you will be entitled to a full refund if:

  • Your cancellation request is received in the first 24 hours after placing your order, as long as it is still more than 72 hours from your booking start date and your package hasn't yet been dispatched, OR

  • Your cancellation request is received 14 or more days prior to your booking start date.

  • Your oder is not sent to you on time

If your cancellation request is received 14 or more days prior to your booking start date (but less than 21 days as per above), you will be entitled to a credit note for the full amount paid including postage. The credit note can be used to rent or buy any item on the Saudade website.

You can cancel your order by logging in HERE

As always, feel free to contact us with any further questions you may have at hello@saudadeusa.com